Returns & Exchanges

At Brownie's Mattress Direct, we want you to sleep soundly knowing your purchase is protected by our 100-night comfort guarantee and straightforward return process. If your new mattress isn't the perfect fit for your sleep style, we are committed to helping you find the right solution or providing a hassle-free refund.

Return Process

• 1.
  Sleep Trial Period

  Sleep on your new mattress for at least 30 nights to allow your body to adjust to the new support system before initiating a return.

• 2.
  Contact Support

  If you are still unsatisfied after the adjustment period, contact our customer care team via phone or email to start your return or exchange request.

• 3.
  Schedule Pickup

  Once approved, we will coordinate a convenient time for our logistics team to remove the mattress from your home at no additional cost to you.

• 4.
  Refund Processing

  After the mattress is successfully collected and inspected, your full refund will be processed back to your original payment method within 5-7 business days.